Returns, Replacements & Refunds

Cosmetics returns and refunds

For hygiene, safety and product-integrity reasons, EYVE skincare and cosmetic products are generally not eligible for change-of-mind returns or returns merely because a customer no longer wants an item. This includes opened, used or unsealed products. This policy does not limit rights and remedies available under applicable Indian consumer law.

Wrong, defective, damaged or missing products

If you receive an incorrect item, a product that arrives damaged or defective, or an incomplete order, please notify us promptly at care@eyve.in. Include the order number, product name, description of the issue and clear photographs where possible. Keep the product, packaging and invoice until our team has reviewed the case.

After review, we will offer an appropriate replacement, correction or refund where required by law or otherwise appropriate to the circumstances. We may request additional information or arrange collection if reasonably necessary. We will not deny statutory remedies solely on the basis that a cosmetic item has been opened where inspection of the defect reasonably required opening it.

Order cancellations

Please contact us as soon as possible if you wish to cancel an order. We can review cancellation requests before dispatch, but cannot guarantee cancellation after the order enters fulfillment or transit. Where a cancellation is accepted after payment, the applicable refund will be processed to an eligible payment method, subject to banking and payment provider processing times.

Refund processing

Once a refund is approved, we will confirm the amount and processing method. The time for funds to appear depends on the bank or payment provider. Contact us if an approved refund has not appeared after the processing period communicated to you.

Contact

For product or order support, email care@eyve.in or use our contact form. Include your order number to help us assist you. Last updated: 10 October 2026.